Three checks, one file

Pokiesurf Casino account verification and identity check

Your licence requires every player to be identified once, and a complete file is usually reviewed within 68 hours.

Licensed & AuditedOperating under license ALSI-778133 since 2012, independently audited by BMM Testlabs and Gaming Laboratories International

Fewer delays later

Read these six lines before you send

Useful the moment a withdrawal sits on hold, or when you want to know what is coming.

Checking party

Pokiesurf Casino LLC

Licence held

Anjouan Offshore Finance Authority, ALSI-778133

Review window

68 hours

Mandatory at

Latest before your first withdrawal

Verification inbox

[email protected]

Minimum age

18+

Fewer retries

Want your first upload to pass?

Worth reading before you open the camera, so the same file does not come back twice.

Which item is flagged?

On the account screen, your verification panel sits under the profile menu and lists the three items still outstanding. Note which one is flagged, because each needs a different file.

Four corners in daylight

Photograph all four corners of the identity page in daylight and check that the text is crisp. Cropped edges and glare are the two reasons a copy is rejected.

A name that matches

For the payment method, capture the card face with the middle digits masked, or the wallet screen showing your name. The name must match the identity page exactly.

What happens after you send?

Once submitted, count 68 hours for the review and keep an eye on the inbox you registered with. If a second copy is needed, the request names the exact document.

Three items, four papers

The papers behind your pending payout

Most worries about being asked for paperwork fade once you see how little is needed.

Proof of identity

ConfirmsThat you are the named account holder

Copy must showFull photo page, all four edges, text readable

Proof of address

ConfirmsWhere you actually live now

Copy must showYour name, street address and a date inside three months

Payment method verification

ConfirmsThat the funds route belongs to you

Copy must showCard face with middle digits hidden, or wallet screen

Your File Came Back Unread

Screen Grab, Not a Camera Shot. A screen grab carries no camera data and often blurs fine print, so the reviewer cannot confirm the paper is real. Photograph the paper itself in daylight Keep every corner inside the frame

Which Detail Did I Mistype? Reviewers compare the paper against your account record, and one flipped letter or an old home address is enough to stall it. Use the name typed on your account Check the address shown on the paper

How Recent Must My Bill Be? A bill or statement proves where you live only if it is recent, and an older one simply does not count as proof. Find a bill from the last few months Pick one showing your full name

Why Ask About My Income?

Casinos licensed by the Anjouan Offshore Finance Authority, like Pokiesurf Casino under licence ALSI-778133, must confirm where player money comes from. That duty is routine for every player and is never a suggestion of wrongdoing.

Depending on your situation, the reviewer may ask for one or two of the following.

Recent payslips or salary letters
Bank statements for the last months
Tax return or income summary
Notice of a pension or benefit
Papers for a recent property sale

Four Moments

Which Moments Bring the Ask?

Settles which moments bring a request, so the paperwork never lands as a surprise.

Right at Registration

Anyone opening an account must be 18 or older, so a birth date or ID photo may be checked at sign-up to confirm the age given.

Before: Two Versions, After: One

Spelling, birth date or address that differs from the papers flags a gap, and the reviewer asks for a fresh copy to close it.

When You Want More Room

A higher deposit limit changes what you may put in, so the casino confirms income and identity before granting the new ceiling.

The First Payout Request

Payouts must be checked at the latest here, so the first request brings the full document check before money leaves the account.

Less guesswork

The 68-hour review window

Here is what settles the timing, the documents and the privacy of your file.

Will the check wait for my first withdrawal?+

No. The check must be complete at the latest before your first withdrawal, and it can arrive sooner at registration or your first deposit. Keep the papers nearby so the payout is not held up.

How long does a full check usually run?+

Most files are handled within 68 hours once everything needed is in hand. That window covers the review, not the time you spend gathering the right papers. A complete upload at the start keeps you inside it.

What if my name has changed since I signed up?+

Use proof of identity that shows the name on your account today, and make sure payment method verification carries that same name. If the file still shows an older name, [email protected] can tell you how the team handles the change.

Which regulator and license number stand behind Pokiesurf Casino?+

The Anjouan Offshore Finance Authority regulates the site under license ALSI-778133. Those two details sit alongside the company name, Pokiesurf Casino LLC, and its registration number 960376. The same license is why the identity check is mandatory before a withdrawal.

What is the source of funds check really for?+

It is a routine part of the license, aimed at keeping money laundering out of the site. The reviewer looks at how your deposits are funded, not at your character. Clear evidence of where the money comes from closes that part quickly.

Are my documents safe when I send them in?+

Yes. The upload travels over 256-bit SSL, so the file is protected while it moves to the review team. For any question about how your data is handled, [email protected] is the contact.